Payment,
Cancellation and No Show
A deposit of £30 payable by cheque/postal
order is required when booking. We will then send confirmation
once the money has cleared. If a cheque used to cover payment
is returned, we will cancel the booking and seek recovery
of the bank charges (£25). If the booking is cancelled
in the seven days leading up to arrival and we cannot re-let
the room we reserve the right to keep the deposit. The balance
of the booking to be paid either by cheque, supported by the
appropriate guarantee card, or cash on arrival.
Arrival and Access
Your room will be available from 4.00 pm on
the day of arrival. Should you require earlier access please
talk to us and we will do our best to assist you. You will
be issued a set of keys when you register on arrival. You
have full responsibility of these keys for the duration of
your stay. Lost keys will be charged at £10 per set.
Departure
Please vacate your room by 10.30 on the day
of departure to allow us time to make it ready for the next
guests.
Damages and Breakages
We do not accept any responsibility for loss
or damage to guests' personal effects or property whilst staying
at Pencob House bed and breakfast. We appreciate that accidents
do happen and request that any breakages, or damage in the
room, are advised to us. Where items are damaged in a manner
that is not through normal use, or items are stolen, then
we will seek to reclaim costs to replace the items.
Smoking
Please note that we are a non-smoking establishment.
We reserve the right to seek compensation (including consequential
loss) for any damage and additional costs of cleaning (such
as curtains, blinds, bedding etc) caused by a guest 'smoking'
on our premises. Consequential costs may be incurred where
it is not possible to remove the smell of smoke from the room
prior to the arrival of the next guest who subsequently demands
compensation from us.
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